Sun Cellular Broadband Service: Very, Very Unreliable During Bad Times
For the very first time since I decided to subscribe to Sun cellular in 2007, the company that first offered the cheapest internet service, I’ve just experienced
irritatingly poor and virtually no internet connection. I’m one of the very first subscribers of the telecom company so I know how it performed in so far as providing internet service is concerned. After a few days since typhoon “Basyang” hit the country, my final verdict is that Sun Cellular broadband service is unreliable and undependable during bad times.
And because the company’s internet service is very unreliable, I’ll have to cut my over two-year subscription. So I’ll have to bid Sun Cellular adieu.
I tried to call the company several times, but I only had a single chance to relay my concern to its customer service representative. I was informed that the company had been trying to fix its connection problem, but I wasn’t given a definite period of time as to when the company was going to totally solve its service problem. All I knew and felt is that I could no longer wait. I’ll have to ditch the company and look for a more competent, more reliable, and more dependable one.
Of all internet service providers, I’m considering PLDT’s WeRoam service. I hope I’d be able to get my laptop running with PLDT’s internet service after ditching Sun.
I tried Smart in 2006 and I think it offered the worst kind of service. Before, Smart’s technicians had to install a broadband antenna on top of my apartment for me to get internet connection. But after getting connection for over an hour, I had to contact Smart’s CSR to inform them that they had to fix my connection. In had the most irritating, most disappointing experience with Smart. The company sent their technicians to my apartment several times before I finally gave up. However, the company’s service center informed me that I had to follow the contract of adhesion I signed, which means that I was bound by the one-year service contract and that I had to pay a pre-termination fee. What I did is that I sent a “hate” letter to Smart challenging the company to sue me. It didn’t.
I also tried Globe since Sun Cellular’s coverage is only within Metro Manila area. I used Globe whenever I was in the province. However, I won’t recommend it.
So what happened to Sun Cellular Broadband service? It’s simply one of the biggest casualties of typhoon Basyang. It means that we have to expect more of Sun’s poor and no connection service this year. The only good thing about the company is that it offers a relatively cheap service. But we want a reliable, continuous, and dependable service.
Now I’m considering PLDT. However, the problem with PLDT, according to some of its unhappy subscribers, is that it has “hidden charges.” Some say that’s business. I say that’s not business. It’s self-destructive business. A company cannot steal the money of its consumers and go away with its bad deeds. The free-market system will definitely kill such a company. Offering bad services is not to be called “business.” It’s a corporate act of self-destruction. Business means a company has to offer reliable, good, dependable, and quality services to its consumers at a market or reasonable price in order to attract more loyal consumers or subscribers and to able to beat its competitors.
Well, this is my consumer vote. If you hate how your company performs, ditch it! However, don’t ever attempt to ask the government to punish these incompetent or fraud companies by means of state intervention in business activities. The best way to punish these companies is stop buying their products or services or sue them for damages in case you incurred injury.